Pricing
Essentials
$95 / user / month
Best for small teams that need reliable, day-to-day IT support without complexity.
- Unlimited ticket-based support
- Proactive system monitoring
- Operating system & app updates
- Antivirus / EDR protection
- Vendor coordination & escalation
Advanced
$145 / user / month
Best for growing businesses that want stronger security, reduced risk, and better protection against modern threats.
- Everything in Essentials
- Advanced Threat Protection
- Email Security
- Cybersecurity Training
- Backup Monitoring
- Elevated SLA
Complete
$200 / user / month
Best for businesses that want complete peace of mind with a fully proactive IT partner.
- Everything in Advanced
- Strategic Guidance
- Quarterly Reviews
- Fully Managed IT Systems
- Compliance Support
- Priority SLA
| Service | Essentials | Advanced | Complete |
|---|---|---|---|
| Helpdesk Support | Business hours | Extended hours | 24/7 priority |
| Remote Support | ✓ | ✓ | ✓ |
| Onsite Support | Optional / billable | Optional / discounted | Included / priority |
| Endpoint Monitoring & Alerts | ✓ | ✓ | ✓ |
| OS & App Patch Management | ✓ | ✓ | ✓ |
| Managed EDR | ✓ | ✓ | Advanced MDR |
| User Onboarding / Offboarding | ✓ | ✓ | ✓ |
| Email & SaaS Support (M365/Google) | ✓ | ✓ | ✓ |
| Backup Monitoring & Restore Assistance | — | ✓ | ✓ |
| MFA Enforcement | — | ✓ | ✓ |
| Identity & Access Management (IAM) | — | ✓ | ✓ |
| Asset & Lifecycle Management | — | ✓ | ✓ |
| Conditional Access Policies | — | ✓ | ✓ |
| Security Awareness Training | — | ✓ | ✓ |
| Vendor Management & Escalations | — | ✓ | ✓ |
| Incident Response Support | — | Limited | Full |
| Compliance Support (HIPAA, etc.) | — | — | ✓ |
| Quarterly Business Reviews (QBRs) | — | — | ✓ |
| SLA Priority | Standard | Elevated | Highest |